PowerSchool Off Campus 2023 – PowerSchool, a renowned company, invites fresh talent through its Off Campus 2023 Recruitment Drive. They are seeking Associate Technical Support Engineers with 0-2 years of experience. A golden opportunity for freshers, PowerSchool Careers 2023 offers a promising start to your career journey. Power up your career with PowerSchool. For more information, read the below section.
Answers, evaluates, and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, and software. networking and other computer-related technologies.
Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team.
Logs and tracks call using a problem management database and maintains history records and related problem documentation.
Prepares standard statistical reports, such as help desk incident reports.
Consults with programmers to explain software errors or to recommend changes to programs.
May test software and hardware to evaluate ease of use and whether a product will aid users in performing work.
All other duties as assigned.
PowerSchool Careers 2023 – Skills
Proficient in Microsoft Office suite.
Salesforce experience preferred.
Prior CRM experience preferred.
Strong attention to detail and time management.
Strong oral and written communication skills.
Strong customer service and conflict resolution skills.
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes.
How to Apply for PowerSchool Off Campus Drive 2023?